About Us
NL Consultings Medical Accounts Bureau is a specialized consulting firm that focuses on providing comprehensive financial and administrative services to medical practices, healthcare facilities, and healthcare professionals.
Mission
Help medical practices optimize their financial performance and operational efficiency by providing expert medical accounts management and consulting services.
Values
Accuracy, Transparency, Integrity, Efficiency, Client -Centric Approach.
History
NL Consultings was established in 2017 by a practice manager with the purpose of assisting medical practitioners with their practice administration.
We have realised that it’s been difficult for medical practitioners to find trustworthy companies who can deliver on their promise and quality service.
We understand that each medical practitioner and their business is unique and we manage each business with the care and confidentiality it deserves. All requirements are documented and managed accordingly. Financials and patient records are kept secure and strictly confidential.
Our collection record is very impressive with a low debt percentage. Most accounts with successful submission get paid within 7 working days. We also provide our medical practitioner with an extensive monthly status report and age analysis to show their practice performance.
Team
Nicolene Fox, a Medical biller and coder with a passion for numbers. Founder of NL Consultings with 20 years of experience in the Medical Finance Field (from her humble beginnings as a receptionist to a practice management to owning NL Consultings Medical Account Bureau, Ms. Fox specializes in Medical Coding and Billing with a proven track record of assisting medical practitioner’s start-up their private practice, including providing consulting services and helped a practice turnaround from the brink of closure to making a profit and have a steady cash flow, Ms. Fox is a certified debt collector and numerous accolades in practice management and training. Outside of work, she enjoys Reading, music and the ocean life. Ms. Fox is dedicated to helping medical practices optimize their financial performance and operational efficiency by providing expert medical accounts management and consulting services and thrives on Transparency, Integrity, Honesty and Respect. GO ON…… CALL HER!!
Location
[Margate, KZN]
FAQ’s
What disciplines do you cater for?
We cover all medical disciplines. We do not turn away a medical practitioner in need of financial accounts capturing or advice
How does a medical practitioner submit their billings to NL Consultings?
We keep it very simple. Each medical practitioner will get their own account folder to upload their billing with a simple snap with the phone or scanner anytime anywhere at their convenience. You could e-mail or deliver to our office in Margate (KZN)
How do you determine your fees?
NL Consultings will charge a percentage based on their credit analysis for the month (meaning all monies received and credited)
Who is responsible for the software license fee?
The medical practitioner
Are there any other monthly cost involved?
No NL Consultings covers all other overheads i.e. Computers, telephone, printing, etc.
What is your collection rate?
Our average collection rate is 98% of turnover within a 28-day cycle as our claims are in real-time
What is your bad debt rate?
Approximately 2% of turnover is handed over to Debt collectors. We have medical practitioners that has no hand overs as we follow-up on our claims the minute we receive feedback from medical schemes.
What percentage is written off as a discount?
This is medical practitioner dependent; however, we try to keep it at approximately 2% of turnover
What rate should I bill my claims at?
Medical aid pays at different rates and you can enter into payment arrangements with specific medical schemes (Our software program bills per discipline and payment arrangement)
NL Consultings can advise if requested
What is the duration of a contract?
NL Consulting have a minimum of 12 months with the requirement of 3 (Three) months’ notice of cancellation (this is only due to the fact that we need to finalize accounts)
How soon will claims be submitted?
Claims are submitted immediately upon receiving them from the medical practitioner
How do you reconcile?
We reconcile remittances and receipts with deposits confirmed by the medical practitioner
Why does the total amount of deposits (receipts / remittances) processed by NL Consultings not match that on my bank statement?
We capture remittances received from medical schemes as we receive them. In some instances some of our remittances lapse over into the following month or there was a reprocessing of a specific claim from the medical scheme
Which types of reports do you give in order for me to see my practice performance?
NL Consultings can tailor make the types of reports a medical practitioner wishes to receive, from a complete audit trail which consist of invoices, credit notes and receipts including a summary of all journals and an extensive age analysis
What happens to unpaid claims?
Slow or Delinquent accounts are handed over to our qualified Debt Collectors either in-house or your own preferred collector
Who is responsible for the cost to the Debt Collector?
As the Debt Collectors work on a No Pay No Fee system the medical practitioner is responsible for paying the collector, as all payments received by the collector gets deposited directly into the medical practitioners nominated account